The TrueServe™ Initiative

What is TrueServe™ initiative?

The TrueServe™ Initiative is the result of many years of industry research and a direct response to the process serving industry's need for accountability and technology to help ensure "TRUTH IN SERVICE OF PROCESS".

Are high service rates always a good thing?

Not Always! Many factors have to be considered when looking for good service percentages and it can vary significantly. This is why technology should and must play a big role when verifying a process server's numbers. You can't simply compare "SERVE to NON SERVE" percentages.

Do you know what your REAL service rate is?

Does your process server employ the latest technology to protect your firm?

Simply having a website is not enough. If all you can do is check "status" and print affidavits, chances are it's not even their website, it's a third party software company they pay monthly to use their service.

Do you know if...

1. If their website is secure? (SSL Certified?)
2. Do they use an outside source for storing data? (Where is it stored?)
3. Is the data backed up? (if so, how often?)
4. Who has access to your data? (Most likely shared access)
5. Do they use SERVERTRAK ™?
6. Do they use the "TrueServe™ iPhone application?

What are the tell-tale signs that my papers are not receiving the proper care?

1. When a process server avoids returning your calls and emails.
2. When your staff can't give you a prompt answer because they have not received the information from the server.
3. When you see an increase in last minute "NON-SERVES"
4. When you check attempt information and there are none for seven or more days after the file was issued.

Is your staff standing in the way of getting the best service possible?

We are of the opinion that everyone should know what the industry offers and what their competition may be doing differently.

The "gatekeeper", usually the receptionist is actually making important decisions when fielding calls and may turn away potential process serving companies like JJL that can streamline service of process providing improved, cost effective service. Many times employees feel that with the addition of new technologies, their job could be in jeopardy and may try to avoid "CHANGE" as much as possible.

Employees who have established long term relationships with local process servers may allow personal feelings to interfere when a decision is to be made which can cost the firm money and clients. This is many times unfortunate, but true.

Sometimes the "We will look for a process server if we need one" attitude delays opportunities from happening.

We also understand that business is business and sometimes employees make "personal" decisions that affect your firms bottom line.

Are your papers being served the way you want and, more importantly... the law prescribes?

• Does your process server organize and conduct classes to train new servers in territories where it is possible?
• Do they run semi annual checks of all servers and sub servers to validate their licenses are current?
• Do they employ quality control personnel, proofreaders, and well trained data entry specialists that randomly review affidavits to ensure their validity and accuracy?
• Have they hired qualified staff as your volume increases to support the workload?
• Do they research and keep abreast on court decisions involving process serving?
• Do they have managers that audit work on a daily basis, paper by paper, affidavit by affidavit to ensure all information is correct?
• Do they develop cutting edge technology to ensure quality service?
• Do they research industry needs and adhere to standards?
• WE DO!